** Doesn’t suck up or hardwood floor vacuum anything By rebecca fleming
I wish I could give it a zero. Mad at myself for buying something cheaper. I knew better but was hoping taking a chance would actually turn out well. It didn’t. Doesn’t suck up anything, only pushes the dog hair around on the carpet. Tried to suck up baking soda and it just clogged it and came out in various parts of the vacuum. I don’t know how people gave it such good reviews! Now I’m stuck with buying another vacuum but I’ll make sure to be getting a different brand. Lifted the vacuum and this clump fell out of the bottom. Do not buy
** Loose screws and washers in motor, ruined it! By Sharon
Not sure if the vacuum itself is nice or not….because when I recieved it I put it together and went to run it and it was making an awful sound and burned up and shut itself off. My boyfriend looked at it and heard something in the motor. He took the dust collector off and turned the vacuum upside down…out came a bunch of screws and washers. Whoever packaged it either did not put some parts together or somehow left them in the motor which ruined it! Terrible!
** A terrible Product By Lisa Gonzales
Very Disappointed in this item. Did not work out of the box, spread dirt everywhere, even though everything was secured probably. Have never seen an item work so poorly right from the get go. Black and Decker do not make items like they used to. I will be looking elsewhere.
** Terrible Vacuum By Lizzie
Used it 2 times and now does not pick up anything. Company insists there must be a blockage, but there is NO BLOCKAGE. Worst vacuum ever! The two times it did work, there is no forward momentum, so be prepared for a workout!!!!!!!
Demanding a refund from the company.
** Was a great vac but if a broken belt can’t be replaced … By kisha m.
Don’t Buy This…Belt broke within 2 months and cannot find a replacement. I wrote b&d a month ago with no response. They don’t even list this vacuum model in their part replacement online store. Was a great vac but if a broken belt can’t be replaced it’s useless.
** It sucks, but not the way a vacuum should. By evolecol
I have never experienced using a vacuum that was such a piece of garbage before. It started out great. Then the pet hair cleaner stopped working, and refused to work even after I cleaned every filter thoroughly and emptied out the dust bin. Then it started leaving piles of dust and pet hair behind. Then, suddenly, the thing just up and quit. Just shut off in the midst of vacuuming. Outlets are fine. Everything was clean. It felt like it overheated and committed vacuum suicide because it knew what a failure it was at its job. I’ve had it for about a month and and a half and live in a small one bedroom apartment with hardwood floors. This should not be a difficult thing for a vacuum to handle. And to make matters worse, Black and Decker only has support call hours from 9-5 EST Mon-Fri. It’s a Saturday night on the west coast and I’m trying to prepare to have company by using an old fashioned BROOM. And honestly, it’s doing a better job than the vacuum was.
So save yourself some trouble and money. Buy a broom instead. Or maybe splurge on something better. I submitted support requests to Black and Decker, but don’t expect much success to come of it.
** Dont fall for the good revoews up front. By Kcreich
I was fooled by the good reviews as well. Don’t waste your money. This product is easy to assemble and works very well when you first get it. Maybe the 6th time you use it, it will just stop. And not turn back on. The suction on it works well the first time you use it, after that it’s like using the vacuum you were trying to replace in the first place. This product is good for one time use. After that it’s junk.
** There is no easy way to empty it without dropping dust and debris … By Karla Cross
I am so sorry I bought this and am looking for the receipt. I used it once and the second time I used it I noticed it wasn’t picking up anything. Then it shut off. The container is so small that you have to empty it often an emptying is messy. There is no easy way to empty it without dropping dust and debris on the floor. The cord is very short and the hose is really short too. Very disappointed.
** I bought this vacuum based on the overwhelming good reviews ignoring the bad reviews By denise harrell
Don’t chance it. I bought this vacuum based on the overwhelming good reviews ignoring the bad reviews. Of course i should have seen the consistency in the reviews of the belt breaking and not being able to find a replacement. As you can guess the belt broke after just 4 uses. Now its a large piece of brand new useless junk. It was a waste of money i couldn’t afford to lose. Steer clear of this product – robot vacuum cleaner
** Great suction and cleaning power but really hard to use on carpet and with the extension hose. Not sure how long it will last. By Shelly k
This vacuum has great suction so it does clean. It is just really poorly constructed, so badly that it is hard to use. The cord is attached to the back of the vacuum right where you are most likely to step on it during use. The hose and attachments are so short you cannot clean cobwebs off your ceiling…and I’m relatively tall and have low ceilings! Even if you just want to clean baseboards, the vacuum tips over if you use the hose. I don’t think it will work on stairs at all. It is hard to push on dense rugs, a challenge on wall to wall carpet, but maneuverable on wood and tile.